Refund Policy

Cancellation Policy

The customer can choose to cancel an order any time before it’s dispatched. The order cannot be canceled once it’s out for delivery. However, the customer may choose to reject it at the doorstep.

The time window for cancellation varies based on different categories and the order cannot be canceled once the specified time has passed.

In some cases, the customer may not be allowed to cancel the order for free, post the specified time and a cancellation fee will be charged. The details about the time window mentioned on the product page or order confirmation page will be considered final.

In case of any cancellation from the seller due to unforeseen circumstances, a full refund will be initiated for prepaid orders.

NewToCampus reserves the right to accept the cancellation of any order. NewToCampus also reserves the right to waive off or modify the time window or cancellation fee from time to time.

We reserve the right to cancel your order, in whole or in part, for reasons including product unavailability, unforeseen circumstances beyond our control (force majeure), suspected fraudulent activity, violation of our Terms of Use, or logistical constraints. In all instances of cancellation (by us), you will not be charged for the canceled order. Any payments you have already made will be promptly refunded within 5-7 business days for any cancellations. You can track the status of your refund on the Order Details page/section.

Our return, cancellation, and refund policies may be subject to additional reasonable terms and conditions. These will be communicated to you periodically through the Platform’s push notifications or other communication methods as outlined within these Terms or as determined by the Company.

Returns Policy

We offer a return policy for eligible products, subject to the conditions outlined below. Returns are only accepted for women’s clothing. Any return request outside the specified return window will not be accepted.

1. Category, Return Window and Actions possible

Category Return Window Actions Possible Conditions
Women’s Clothing (Dresses, Tops, Bottoms, Ethnic Wear, ETC.) 10 Working Days Refund or Replacement Items must be unused, unwashed, and in original packaging with tags attached

2. Returns Pick-Up and Processing

  • The return request must be placed within the applicable return window.

  • The returned product will be checked upon pick-up to ensure it meets the required conditions.

  • If the item does not meet return criteria, the return may be rejected.

3. Product Condition for Successful Returns:

  • Correct Product: The product should match the order details.

  • Complete Product: The product should include all original packaging, tags, and accessories.

  • Unused and Undamaged: The product must be in original, unworn, and undamaged condition.

  • Packaging: The original product packaging must be intact.

We reserve the right to refuse a return if any of the above conditions are not met.

Refund Policy

1. Eligibility for Refunds

Refunds will be issued under the following conditions:

  • The returned item is received in its original condition.

  • The return request was made within the return window.

  • The original order details (order ID, receipt) are provided.

2. Non-Refundable Items

NewToCampus does not offer refunds for:

  • Items that have been worn, washed, or damaged due to customer mishandling.

  • Items returned without original tags and packaging.

  • Clearance sale or final sale items.

3. Processing of Refunds

  • Refunds will be processed once the returned item has been inspected and approved.

  • Refunds will be credited to the original payment method within [5-7 business days] after approval.

  • Depending on the customer’s bank or payment provider, the refund may take additional time to reflect in the account.

4. Partial Refunds

  • If an item is returned in a condition that does not meet our return criteria (e.g., missing original packaging, minor signs of wear), we may issue a partial refund at our discretion.

5. Shipping and Handling Fees

  • Original shipping charges are non-refundable.

  • Customers may be responsible for return shipping costs unless the return is due to an error on our part.

6. Late or Missing Refunds

If a refund has not been received within the expected timeframe, customers should:

  • Check with their bank or payment provider.

  • Contact our customer support team for further assistance.

For any questions or concerns regarding order cancellations, returns, or refunds, please contact our customer support team at [email protected].

Last Updated: 30 April 2025

Shopping Cart